Voice-activated chatBots are able to interact, to accept a verbal command, and are programmed to respond only by voice. Voice services are a closer way of communicating to people than text messages. They are informal, intuitive, and immediate.
These voice “robots” today act as personal assistants, they can perform simple tasks, such as making phone calls, reading messages, or setting alarms and reminders. Owning a voice chatBot increases customer confidence in providing information about personal data. Chatbots are capable to maintain a perfect connection between the customer and the service staff.
The advantages of developing ChatBots
They are available 24 hours a day, 365 days a year
Provides instant and accurate information
Reduce customer waiting time for a response
They filter and redirect potential customers
They can simply be used as personal assistants
They reproduce important interactions with users
They are more handy and faster for the customer
It is in technological trends
Provides data and statistics about users
You no longer have to manually reply to the dozens of messages received
There will be no communication mistakes
You can see customer demographics, location, time of day or devices they are accessing